While the findings may seem obvious, health economists and policy makers have long questioned whether it would make any difference to provide health insurance to poor people.This should speak volumes about where our society is.
(I work for a call center for the state’s health insurance.)I know we're supposed to laugh at the silly customer. And yet... why is this even a question?
Me: “Thank you for calling. How may I help you?”
Member: “Hi, I’m calling to make sure my husband’s heath insurance is active.”
Me: “Okay, do you have his ID number or social?”
Member: “Well, no. I’m not sure where his card is and I don’t know his social by heart.”
Me: “Well, is he there with you? I could get it from him.”
Member: “He is, but he can’t really talk right now. He’s having a heart attack.”
Me: “Ma’am, you need to call 911 right now, not us.”
Member: “I will. I just want to make sure he’ll be covered when they take him to the hospital!”
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posted by OmieWise at 6:51 AM on July 11, 2011