"What I’m trying to focus on here is behavior that results from people not necessarily knowing any better of giving the matter any thought...."
"...There are, in fact, many fans new to conventions who have zero idea of protocols involved. They don’t know how to approach pros, or if they should. They don’t know how many books to get signed is too much or how to find out. And I’ll bet that every person who asks for a hug during a panel thinks they’re the first person to come up with that."