One day a whole roomful of General Electric's most expensive machinery went out of order. By this time Steinmetz had retired, but the company's baffled engineers called him back as a consultant. Steinmetz ambled from machine to machine, taking a measurement here, scribbling something in his notebook there. After about an hour, he took out a large piece of chalk and marked a large 'X' on the casing of one machine. Workers pried off the casing and found the problem at once. But when the company executives got Steinmetz's bill for $10,000, they were reluctant to pay it. "This seems a bit excessive for one chalk mark," Steinmetz was told. "Perhaps you'd better itemize your charges." Within a few days, they received the following itemized bill:posted by namewithoutwords at 1:51 PM on May 21, 2012 [31 favorites]
Making one chalk mark: $1.00
Knowing where to make one chalk mark: $9,999.00
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posted by elizardbits at 1:14 PM on May 21, 2012 [26 favorites]