King of diamonds, king of spades! Bezos was king of the kingdom of work
October 10, 2013 6:34 PM Subscribe
The Secrets of Bezos: How Amazon Became the Everything Store, Brad Stone (Businessweek)
posted by CrystalDave (48 comments total)
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"Amazon’s culture is notoriously confrontational, and it begins with Bezos, who believes that truth shakes out when ideas and perspectives are banged against each other. Wilke and his colleagues argued that lubricants were available in supermarkets and drugstores and were not that embarrassing. They also pointed out that Amazon generated a significant volume of sales with such e-mails. Bezos didn’t care; no amount of revenue was worth jeopardizing customer trust. “Who in this room needs to get up and shut down the channel?” he snapped."
"The one unguarded thing about Bezos is his laugh—a pulsing, mirthful bray that he leans into while craning his neck back. He unleashes it often, even when nothing is obviously funny to anyone else. And it startles people. “You can’t misunderstand it,” says Rick Dalzell, Amazon’s former chief information officer, who says Bezos often wields his laugh when others fail to meet his lofty standards. “It’s disarming and punishing. He’s punishing you.”"
Curious about Bezos, Fala had watched online clips of the Amazon CEO being interviewed, including one from The Daily Show with Jon Stewart. He was startled to hear Bezos’s laugh. He’d heard it before. He grew up listening to it. “He has Ted’s laugh!” Fala said in amazement. “It’s almost exact.”