[W]e may not stop to think much about moderation as a form of labor that composes the Internet. But as the need to grant the audience “a voice” has become conventional wisdom, almost every media organization now needs this work done. [...] This complex tension—between voice and civility, eyeballs and deliberation—is one that future-of-news enthusiasts are good at waving away, but that comment moderators must bear. Within representative democracy, we can think of moderators’ bodies as being like that element of an electronic circuit that dissipates excess energy and allows it to function. They absorb the excess affects in a period of political dysfunction, and allow institutions to appear stable and unchallenged.Jason Wilson argues that, in the comments section, "the facade of liberal democracy only stays clean by putting young women [moderators] in hate’s way."
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