How about those airplane seats?
December 27, 2014 11:04 AM Subscribe
JetBlue is adding luggage charges and packing more seats on its planes, and customers are freaking out. Is contemporary airline service so bad because the airlines are colluding to make you suffer, as Tim Wu writes in the New Yorker? Or because low-price, a la carte service is what fliers actually want, as Alison Griswold writes in Slate? For a data-rich deep dive into what passengers really hate about air travel, see "The Unfriendly Skies" (.pdf), a report on five years worth of air travelers' complaints to the US Department of Transportation.
This thread has been archived and is closed to new comments