May 15, 2000

9:44 AM

Age of the Customer: John Ellis articulates the current business climate of customer empowerment and highlights some companies (Coke and Time-Warner) who Just Don't Get It.
posted by wiremommy (2 comments total)

Sprint gets it? When dropping off your PCS bill at the store costs $3 more if you drop it off at the customer-service desk instead of in the box on the desk? When if you want to talk to a person you have to wait over an hour on hold?

Excuse me, Internet companies only "get it" if you enjoy talking to voice-mail systems, and the ill-programmed computers didn't louse up your account this month.
posted by Electric Elf at 5:21 PM on May 15, 2000

Mmm. More reasons why I'm glad to have quit my previous job. Danke, Elf. :)
posted by jason at 10:49 PM on May 16, 2000