The company then used the data to create profiles of groups of travelers, dividing them into three specific groups: young middle-income homeowners, older upper-income homeowners and a group of passengers with anomalous records, which the presentation attributes to "erroneous entry, fraud or mischief."
Kimberly: Jut in case anyone's interested, here's the response I got back from JetBlue when I wrote them in protest:
We understand and regret the anxiety you feel concerning the CAPPS II program. Let us assure you, as air travelers ourselves, we share your concerns regarding customer privacy issues.
JetBlue respects and supports the important work of the Transportation Security Administration and, like other US carriers, we are proud to have a close working relationship with them. However, contrary to current reports, we have not entered into an agreement to implement the CAPPS II program with the TSA. Further, no JetBlue customer information has been provided for purposes of testing the CAPPS II program currently under design.
Thank you for the opportunity to clarify the speculation surrounding our ongoing work on improved security. We hope, in light of this
information, that you will have a change of heart, and choose to
continue to fly JetBlue Airways.
JetBlue Customer Commitment
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