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July 27, 2005 7:04 AM   Subscribe

It's all about Customer Service. Craig Newmark on his spiritual mission...
posted by lilboo (6 comments total)
 
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Laffo.
posted by KevinSkomsvold at 7:34 AM on July 27, 2005


I don't get it. Interesting article, sort of. How does Craig's List make money, anyway?
posted by Slagman at 8:15 AM on July 27, 2005


Ramble much, craig?

I've actually met craig in person (at a Harvard Law School event). It's cool to get to thank someone in person. Craig is a very low-key guy, who is commited to keeping it real with all of his endeavors.
posted by zpousman at 9:26 AM on July 27, 2005


Thanks lilboo. He does seem to be a decent chap, confirming what I'd read before.
posted by peacay at 10:10 AM on July 27, 2005


I believe that in certain large markets (like SF), certain types of listings cost $.
yup
posted by markovitch at 10:17 AM on July 27, 2005


"EBay Buys Stake in Craigslist

From: Wall Street Journal (August 13, 2004)
By: Nick Wingfield

In an usual pairing of an Internet colossus and a classified-listings Web site with a cult following, eBay Inc. said it acquired 25% of Craigslist, a deal that Craigslist's executives say will allow the site to retain one of its most treasured assets: its soul.

The deal follows a long courtship of Craigslist by some of the top Silicon Valley venture capitalists and Internet companies, including Yahoo Inc. and Google Inc., according to people familiar with the matter. EBay said its investment was part of a broader interest in the online classified-advertising market, a potential growth area for the company.

Founded almost ten years ago by San Francisco software engineer Craig Newmark, Craigslist has found a devoted audience among users in the Bay Area, New York and other cities across the U.S., who trawl its listings looking for everything from apartments to second-hand furniture to romantic encounters. While Craigslist is profitable, it has taken an unorthodox approach to doing business, charging only for those services its users deem "appropriate" -- a policy eBay has agreed not to meddle with, according to Mr. Newmark, the company's chairman.

The deal with eBay, financial terms of which weren't disclosed, ends a long hunt for an outside investor that divided Craigslist's small group of shareholders and threatened its nonconformist philosophy. EBay acquired its stake from a former Craigslist executive who was seeking to sell his shares. Mr. Newmark and the Craigslist CEO Jim Buckmaster said in separate messages posted on the Web that they never imagined a stake in Craigslist ending up in the hands of a publicly-traded company. Still, the former Craigslist executive made it clear to the company that he intended to sell his shares and began approaching other parties, including eBay.

Messrs. Newmark and Buckmaster said they warmed to the idea of eBay buying the former executive's stake after eBay executives made it clear they wouldn't ask it to alter its mission. "They have no interest in asking us to change that in anyway," Mr. Buckmaster said in an interview. "They're happy with us having our full autonomy. They recognize us as experts at what "
posted by troutfishing at 9:19 PM on July 27, 2005


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