The history of emotions has yielded substantial studies on love, anger, fear, grief, jealousy, and many other discrete emotions. However, there is no particular study of cheerfulness, a rather moderate emotion, which, for reasons that I will discuss further, has remained unnoticeable to the scholarly eye. Based on much of the historical literature on emotions, some primary sources and some other areas of cultural history, I outline here the social use and conceptualization of cheerfulness over the last three centuries. I argue that, in the modern age, cheerfulness rose in value and became the most favored emotion for experience and display; as such, it was individually sought and socially encouraged until it became the main emotional norm of twentieth-century America.From Good Cheer to "Drive-By Smiling": A Social History of Cheerfulness
...The media industry invented special devices to induce cheerfulness—something it has not done for any other emotion. The laugh track is a curious American invention, still resisted by many countries. On the other hand, in the U.S. laugh track usage has escalated over the years spurring on a highly paid professional industry that now turns out CDs of various kinds of laughter, from chuckling to mad howling. Judging by its regular intervals, the laugh track serves not so much to point out the humor of a show as to keep the audience in an uplifted mood. Technologized laughter provokes cheerfulness through contagion among mass audiences.And Scott Fahlman is responsible for the smiley ?
...Emotion management at the work place is meant to implement the emotion culture an institution has adopted. Therefore, studies of emotion management portray well the standard of cheerfulness workers are expected to keep up. In Hochschild's study* of airline culture cheerfulness is maintained for a three-fold purpose. First, it ensures a productive work environment. As an office boss says, fully in line with the Victorian expectation that women should do emotion work for men: "I need a secretary who can stay cheerful when I go grouchy, when work piles up and everything goes wrong." A second goal is to create a sense of family around the company that would keep both personnel and passengers feeling happy and safe. Delta Airlines trains flight attendants not only to cheer up customers but to cheer up each other as part of their team-work. Yet a third goal involves the old-time meaning of cheerfulness as a sign of managing problems well and being in control of the situation, which creates an aura of success about the company. The market competition has made business highly dependent on a company's ethos of cheer.
....*Arlie Hochschild, in The Managed Heart, argues that corporations use human feeling as a commodity since they pay for emotion labor as part of the job. As she says, Cheerfulness in the line of duty becomes something different from ordinary good cheer...
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posted by mullingitover at 9:26 PM on March 13, 2006