"Management's job is to improve the system."
January 27, 2007 9:53 PM Subscribe
W. Edwards Deming: Noted consultant, and proponent of total quality management. The prevailing forces of destruction start early in life-grades in school from toddler on up through the university, gold stars for school athletics, merit system or annual appraisal on the job, incentive pay, work standards, MBO (rather, MBIR: Management by Imposition of Results), MBR (Management by Results). These forces of destruction must be replaced by leadership.... The transformation will restore the individual; will abolish grades in school on up through the university; will abolish the annual appraisal of people on the job, MBO, quotas for production, specified requirements that people work 57 minutes out of every hour, incentive pay, monthly or quarterly reports on business targets, competition between people, competition between divisions, and other forms of suboptimisation. Leadership will replace these bad practices, and will restore the individual.
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