The procedure taken to catch up on the computers was to take any computer currently in line to be fixed, or being dropped off to be fixed, and--if it had a software or operating system issue--wipe it, and reinstall Windows. Then, when the customer was given back his or her computer, an agent would inform them that due to an error, their data was lost. If they protested, the agent would be considerate, but in the end, if need be, point out #10 and their signature beneath it. For those that do not understand "wipe", it refers to completely deleting all data off the hard drive, and re-installing a fresh version of the Windows operating system. One supportive comment given by a manager, after a obligatory chuckle, was, "Oh well, they should have bought a data backup!" I never took part in this strategy, thankfully, as I was forced onto the floor to help people with their purchases after I was caught by a manager informing customers it would be better if they went to the Geek Squad a few towns over until we catch up.
peeet: People underestimate both the power of boredom while working a service industry job, as well as the j'ne sais quoi that arises from being able to do things in an undetectable manner.
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