Hi there -Obviously, I was very, very wrong. Terrorism is still BIG business!
My name is (redacted), and I am an attorney with a solo practice in Franklin, Mass.
I received a marketing call from the BBB today, and after thinking about it for a while, I decided to write.
The BBB representative went into her spiel when I said, yes, I am the owner of the business - I can't remember it verbatim, but it was about how they receive so many thousands of calls and website inquiries a year about businesses, because after all, people are so concerned about who they do business with, especially since 9-11 - and I was really just waiting for an opportunity to cut her off and decline (I really can't afford to be listed at the moment). I finally did so, and managed to get off the phone, and it was only after I hung up that I started to think -
9-11? Why are you using 9-11 as a talking point in your sales calls? Is the Better Business Bureau going to confirm to potential clients that I'm not a terrorist? (Or will they say I might BE a terrorist if I don't subscribe?!?) But seriously, how in the world could 9-11 possibly be relevant to the provision of run-of-the-mill legal services? And even if it was at one point, that was almost seven years ago!
I don't mean to rant too much, but I found the call more than a little offensive. It struck me as trying to pander to irrational fears of terrrorism to sell your service, which I had thought we were finally starting to get away from. I respect and appreciate the work the BBB does, but I wanted to let you know I was unhappy with this particular contact.
Very truly yours,
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posted by stbalbach at 10:38 AM on July 12, 2008