AT&T redefines summer, releases iPhone feature finally
September 4, 2009 7:11 AM   Subscribe

When it was released, the Apple iPhone 3GS advertised Multimedia Messaging Service (MMS), but also noted "MMS support from AT&T coming in late summer." This has resulted in some legal issues such as a number of lawsuits. But now, AT&T has announced that MMS is coming to the iPhone on September 25, just a little past all defined ends of summer.

(The lack of MMS was discussed in the the thread about the Iphone 3GS release.)
posted by mephron (43 comments total)
 
Funnily enough I'm pretty sure I've had MMS on my (old) iPhone 3G ever since I bought it.

(In the UK, from O2.)
posted by cstross at 7:17 AM on September 4, 2009


This, truly, is a sign of the apocalypse. The End Times have come, my children!

Discard your possessions! Remove your clothing! Flee to the comfort of my waiting arms!

Only I can protect you from the hellfires to come.
posted by aramaic at 7:20 AM on September 4, 2009


Yeah, one of the issues is that a large number of the not-US people with them had access. AT&T has just been slack-ass about the situation.
posted by mephron at 7:20 AM on September 4, 2009


Apparently, AT&T's problem is that the unlimited-bandwidth iPhone customers are using a lot of bandwidth. That's why their 3G network sucks so, so badly, and why it's often so hard to make or receive calls.

You'd think maybe they'd have planned that out a little better, but hey, it's AT&T, and they've got a captive audience.
posted by Malor at 7:24 AM on September 4, 2009


(oops, I forgot the key sentence in the first paragraph: and that's why they didn't want to roll out MMS, because it would tax their ailing network even more.)
posted by Malor at 7:26 AM on September 4, 2009


Odd that they wouldn't have pushed it up just a few days to meet the "late summer" commitment.
posted by brain_drain at 7:27 AM on September 4, 2009


Or they could have implemented it in late summer 2010!
posted by brain_drain at 7:30 AM on September 4, 2009


Every time I've ever been sent a MMS message, I've had a phone that didn't know what to do with it. Now that I have a suitable phone, I still have no idea who I'd send one to (without calling ahead to make sure they'd know what to do with it). Are people really bothered about these things? Or am I just showing my age?
posted by le morte de bea arthur at 7:36 AM on September 4, 2009


Fuck MMS, I want to join the class action lawsuit about the completely underprovisioned network in San Francisco. I went so far as to spend an hour on the phone with their support trying to get a refund for my $30/month data plan, seeing as how I can't use the data service most of the time. The call was a total farce, with the customer service rep claiming they had no complaints and no problems in SF.
posted by Nelson at 7:37 AM on September 4, 2009


Yeah, I was surprised that MMS popped up as a new feature on my 3G when in Canada a couple months ago, then vanished again when I came back within the Death Star's orbit.

Odd that they wouldn't have pushed it up just a few days to meet the "late summer" commitment.

AT&T sending a message to remind Apple who's in charge, maybe. :)
posted by rokusan at 7:40 AM on September 4, 2009


I don't exactly know how cell networks work, but after reading that NYT article on how sluggish the 3G network can be for iPhones, does that mean that sometimes the Edge network can be better, at least for making calls? I mean, are they kind of separate, so that if 3G is a like a highway at rush hour, Edge can be like taking surface streets?
posted by chinston at 7:57 AM on September 4, 2009


Am I the only AT&T/iPhone person in America who has no problem with AT&T? I was a Verizon customer for 12 years before switching to AT&T, and I'm not seeing any problems with dropped calls, or poor service. Like Comcast, my biggest beef is that I'd like it to be much cheaper. Customer service is uniformly poor.
posted by fixedgear at 8:05 AM on September 4, 2009 [3 favorites]


Sadly, this much-needed update applies only to the newer models; first-gen iPhone users are still fucked.

I love my iPhone, but getting one of those stupid texts that directs me to a website where I have to enter in some byzantine code and a freaking password just to see a picture of my friend's niece is just the apex of stupidity.
posted by shiu mai baby at 8:07 AM on September 4, 2009 [2 favorites]


I've been using MMS and tethering on my iPhone 3GS since the launch (on Fido in Canada). It's really not that big a deal.

Now, a bluetooth keyboard...
posted by blue_beetle at 8:16 AM on September 4, 2009 [1 favorite]


I don't exactly know how cell networks work, but after reading that NYT article on how sluggish the 3G network can be for iPhones, does that mean that sometimes the Edge network can be better, at least for making calls? I mean, are they kind of separate, so that if 3G is a like a highway at rush hour, Edge can be like taking surface streets?

I actually run with 3G disabled on my iPhone at all times. (This is largely because I am routinely soaking up Wifi coverage at the office or at home, and my anecdotal experience shows me that the wifi antenna uses less battery than the 3G one.)

I can't speak for other markets, but AT&T's EDGE signal in NYC is pretty damn solid. And since I'm largely only accessing mobile sites or using native apps (Facebook, Birdfeed for Twitter, Google Reader mobile), I don't really notice things being terribly slow.

I'll take a constant 5k/sec over a flaky 20k/sec any day.
posted by Remy at 8:22 AM on September 4, 2009


I love my iPhone, but getting one of those stupid texts that directs me to a website where I have to enter in some byzantine code and a freaking password just to see a picture of my friend's niece is just the apex of stupidity.

Yeah, I'd actually be okay with a simple link with the password embedded that takes you to a site to view the pic. Not sure what they were thinking when they implemented that silly code + password system, but it's like they were trying to technically implement the feature while intentionally making it nearly-unusable.
posted by LordSludge at 8:23 AM on September 4, 2009 [1 favorite]


Am I the only AT&T/iPhone person in America who has no problem with AT&T?

I've never had major problems with either AT&T or Verizon. Sometimes the customer service could be better; coverage can be spotty in some areas, mostly rural; and the bills could certainly be lower. But overall, no complaints.

The worst problem I've had with my iPhone is that occasionally, the GPS will go nutty. Yesterday I was using it to find my way from A to B, and in the middle of the trip, suddenly the blue dot jumped about a mile away from where I was and locked onto some random spot. For the next half-hour, as I traveled northeast, the blue dot remained cemented to that random spot. Weird, and not the only time it's happened—but occasional.
posted by cribcage at 8:25 AM on September 4, 2009


AT&T sending a message to remind Apple who's in charge, maybe. :)

That would be Apple, they have the product everyone wants
posted by Brandon Blatcher at 8:35 AM on September 4, 2009


chinston, I have to keep 3G disabled in my condo, or virtually all of my calls drop, so yes, sometimes Edge is better! I join the parade of people who are tired of typing two separate codes to see a picture. My last code combo: g0lvkmbh1/play63chum cuz THAT'S easy to type with your thumbs.
posted by CaptApollo at 8:51 AM on September 4, 2009


Am I the only AT&T/iPhone person in America who has no problem with AT&T?

I hate the fact they have a monopoly here, but I've actually had just fine service with my 3G both in NYC and while traveling everywhere it's been in the USA so far. And the data plan rates are not bad at all considering that they are, in fact, unlimited.

Now, usurious data surcharges while roaming in other countries is another story.
posted by rokusan at 9:03 AM on September 4, 2009


AT&T sending a message to remind Apple who's in charge, maybe. :)
That would be Apple, they have the product everyone wants


I'm not saying it's wise for AT&T to be bastards, long-term, but ever since the original iPhone launch, it's seemed that AT&T gets whatever it wants, and Apple goes along with it.

I do hope now that it's obvious (?) who needs who, that'll change. But better still, I'd prefer Apple just sell the damn thing unlocked for any GSM carrier and be done with it, even if it's $1000.

The whole mobile phone carrier business seems sleazy to me, sometimes. Roaming fees. Unlocking fees. Charging for SMS texts and ring tones, for crying out loud.

Cell carriers are only a hair above banks on my first-against-the-wall list.
posted by rokusan at 9:07 AM on September 4, 2009


EDGE can be markedly better, but remember that if you use the EDGE data service, you won't get calls until you turn it off again. You can get voice OR data over EDGE, but not both at the same time. I missed a number of calls that way until I figured that out.

WiFi does not cause a problem. When you have a good WiFi signal, EDGE data is automatically turned off. You can browse happily, and still receive incoming calls.

Even EDGE sucks in many areas, though. When I was last in Last Vegas, about 18 months ago, AT&T's EDGE/GSM network was awful. Trying to use a 1G iPhone there, even for voice, was very frustrating, and data was so bad it was nearly useless.
posted by Malor at 9:12 AM on September 4, 2009


>EDGE can be markedly better, but remember that if you use the EDGE data service, you won't get calls until you turn it off again. You can get voice OR data over EDGE, but not both at the same time. I missed a number of calls that way until I figured that out.


Huh? The original phones were EDGE-only, and they get calls just fine.
posted by ChurchHatesTucker at 9:32 AM on September 4, 2009


I'm pretty sure that when you get a call while using EDGE data, it stops the data connection & asks if you want to take the call.
posted by Pronoiac at 10:59 AM on September 4, 2009



Am I the only AT&T/iPhone person in America who has no problem with AT&T?


I have had repeated trouble with dropped calls, voice mail being unavailable, failure to reconnect to network after coming out of the subway, etc etc. I'm in NYC.
posted by spicynuts at 11:43 AM on September 4, 2009


After years of fighting with various carriers, I'm now pretty happy with verizon. And even though I really want an iphone, I won't go back to AT&T- ever. I'm just going to wait it all out. Either Apple will sell its phones through a decent carrier or somebody will come up with a equivalent product.
posted by elwoodwiles at 11:48 AM on September 4, 2009


le morte: I think the appeal of MMS is that it integrates well with having a camera in the phone. Take a picture, send to a friend.

I've always found its omission from the iPhone to be really weird. My four-year-old, not-terribly-fancy-at-the-time cell phone does MMS, and doesn't make a big deal of the capability, so I figured it was effectively part of the baseline cell phone feature set now, along with the cameras.

LordSludge: That's just how MMS is implemented, as I understand it— the phone gets a notification via SMS, and retrieves the actual MMS message using some web-like protocol (WAP or something). Normally the phone hides this implementation detail from the user.
posted by hattifattener at 12:15 PM on September 4, 2009


While there's workaround apps for sending MMS compatible texts, AT&T's method of RECEIVING MMS is the most mind bogglingly overcomplicated thing I've ever encountered on a phone. You basically get a text message that reads: "I sent you a multimedia message. You can view my message w/in the next 7 days via the web at www.viewmymessage.com/1 using MSG ID x7f3d5u2h Password like2mefi" (made these up so you'll have no luck if you try it..heh)

Pre 3.0 with copy/paste, you'd have to drop out of the txt, open a mini safari window and excersize your ability to memorize the MSG ID and Password (which abiet was a little easier since it was based off actual words...but for the life of my I'd have to switch back and forth 3-4 times before being successful..esp when the website would time out or abend). Post 3.0, you can have a little more of a break by copying the whole message into the phone's clipboard, then to a notepad and then copy the MSG ID and password individually into a new safari browser window (if you get that far and viewmymessage is deciding to work that day). The great thing about viewmymessage.com....notoriously slow, very buggy...and often fails for one reason or another....requiring the MSG ID and password to be re-entered.
posted by samsara at 12:35 PM on September 4, 2009


Welcome to the year 2003, AT&T/iPhone customers!
posted by brand-gnu at 12:58 PM on September 4, 2009


Funny, I've had MMS on my first-generation iPhone, unlocked and running on T-Mobile, ever since the 3.0 software came out. (shrug)

. . . or "(smug)," if you prefer
posted by CommonSense at 1:51 PM on September 4, 2009


I use verizon and att. ATT is way worse, has TONS of dead spots (even for edge), dropped calls, and is more expensive to boot. I still get missed voicemails and the like with Verizon. But if you are hoping to use your phone as a beacon for help in an area with a mountain higher than 100 feet within 10 miles, you should probably keep a verizon phone just in case.
posted by shownomercy at 2:21 PM on September 4, 2009


MMS has always seemed kind of redundant on a phone with email and web capability. Is there something I'm missing?
posted by billyfleetwood at 2:25 PM on September 4, 2009


Is there something I'm missing?

A fly new ring tone!
posted by Brandon Blatcher at 2:32 PM on September 4, 2009


MMS has always seemed kind of redundant on a phone with email and web capability. Is there something I'm missing?

Well, that's how I've always felt - Apple left out a feature that allowed you to be charged outrageous fees to send poor-quality downscaled photos...big deal. However, I've got friends and family who own iPhones who were extremely happy when that feature was enabled (note: I'm not in the US so it's been working for a while now), so I guess someone's using it.
posted by Jimbob at 2:51 PM on September 4, 2009


Do you guys pay extra for MMS or something? I thought it was included in any text messaging package.
posted by blue_beetle at 3:16 PM on September 4, 2009


IIRC, on my plan, SMS costs about 15c a message, MMS costs about 50c, and that's pretty standard in Australia.
posted by Jimbob at 3:28 PM on September 4, 2009


This is one of the worst FPPs I've seen in a long time.
GYOB is his first name, GTFO is his second.

Sincerely,
G
posted by mr.marx at 4:02 PM on September 4, 2009


My last phone contract was with US Cellular and I had to do that website/password bullshit to get an MMS. I have an iPhone now, and if I want to send someone a picture, I just email it. I've never missed MMS.
posted by sugarfish at 4:02 PM on September 4, 2009


MMS has always seemed kind of redundant on a phone with email and web capability. Is there something I'm missing?
Most people still don't have a phone with these capabilities so it's a bit like being the first person to own a telephone. Also, MMS works in "push" mode, where e-mail (generally) works via "pull". That picture of the cute relative is just so important that there is no way it can wait until someone checks their e-mail. They just have to look at it now!!!

Pre-iPhone, I used to have to do that stupid Web site thing and, since the phone didn't have Web access, I had to use a PC to get the MMS. Did it once, then told anyone who was likely to send me one not to bother, because I wouldn't open it. No cute photo is worth that drama.

The message costs on my plan are about the same as jimbob's, but the individual message cost doesn't mean much to me because I have a plan that I rarely use all of in any given month, apart from the data allowance. Even then, I am mostly in range of a WiFi service, either at home or at work. Queensland Rail this week announced they are planning to introduce free WiFi on all trains, possibly early next year. That will fill the parts of my life that have access to WiFi up to about 90%.
posted by dg at 4:45 PM on September 4, 2009


dg wrote:
Most people still don't have a phone with these capabilities so it's a bit like being the first person to own a telephone. Also, MMS works in "push" mode, where e-mail (generally) works via "pull". That picture of the cute relative is just so important that there is no way it can wait until someone checks their e-mail. They just have to look at it now!!!

Actually, most people do in fact have a phone capable of it, although they probably don't know it. All the phones I've had back as far as 2003, whether cheap or expensive, camera or no, have had MMS capability. There may be phones currently produced without the capability, but they're rare. The cheapest of the cheap.

The reason at&t is being slow about giving it to iPhone customers is that at&t didn't bother provisioning the service on accounts with the iPhone data plan since until 3.0 the iPhone couldn't do MMS anyway. Apparently their system is not well designed to allow them to go and add the feature to all accounts with iPhone data plans.

(On further research, apparently many CDMA phones don't support it, but all but the very cheapest of the GSM phones do)
posted by wierdo at 2:58 PM on September 5, 2009


No, I mean most people don't have phones that support e-mail. Even if the phone is technically capable, most people in Australia don't have the capability because of the ludicrous cost. It's really only iPhone and BlackBerry users that would routinely have any kind of Internet access on their phone.
posted by dg at 6:56 PM on September 5, 2009


dg wrote: No, I mean most people don't have phones that support e-mail. Even if the phone is technically capable, most people in Australia don't have the capability because of the ludicrous cost. It's really only iPhone and BlackBerry users that would routinely have any kind of Internet access on their phone.

Oh, yes, that is the case. Sort of. Many, if not most, phones also support email in some way or another, even on the lower-priced data plans. The built in client is usually not very good on non-smartphones, though, and very rarely supports images, so is utterly useless as an MMS replacement.

Sorry for getting your intended meaning backwards. :)
posted by wierdo at 1:17 PM on September 6, 2009




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