Acts of Contrition
February 6, 2010 5:28 PM Subscribe
"Coming two weeks after his company began recalling cars by the millions, the short, formal dip, head cast down, suggested regret for causing so much trouble for his customers. But Akio Toyoda, grandson of the founder of the Japanese automaker now battling to save its global image from the stain of safety problems, did not deliver the deeper, longer bow that some expected."
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