Microsoft understands that local laws, market conditions, and support requirements differ around the world and differ by industry sector. Therefore, Microsoft offers custom support relationships that go beyond the Extended Support phase. These custom support relationships may include assisted support and hotfix support, and may extend beyond 10 years from the date a product becomes generally available. Strategic Microsoft partners may also offer support beyond the Extended Support phase. Customers and partners can contact their account team or their local Microsoft representative for more information.From the Microsoft Support Lifecycle Policy FAQ.
Funny how? I guess I should hasten to add that nine times out of ten it's really not the IT department that's daft, but somebody somewhere else who's telling them what to do. But the fact is that, for anything but the more intensive internet-using companies, it takes - what - an afternoon or two to switch over to a new browser? Net-install, push it out to all the machines, and be done with it. Yeah, it's a hassle - and you vastly improve the performance and security of the machines on your watch. Why not? The only reason most companies haven't is because IT have been told over and over again that they 'can't spare the man-hours.' Which means they're stuck trying to fix some other foul-up, and can't be spared to do the most routine of maintenance. Which means that IT is (a) understaffed or (b) mismanaged or (c) both.That's not it in the (largeish) international company I work for. In fact, I could get IE7 right now from the self-service corporate upgrade menu (there's a menu of optional but permitted software that users are allowed to select for themselves) and I do have Firefox. It was a lovely ten minutes, until it became clear that some of the software I need no longer worked and there was no way to make it work in IE7. Off to uninstall I went.
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posted by shmegegge at 2:20 PM on February 22, 2010