"What the customer describes is unacceptable. We are working to reach her to offer apology, & identifying the employees involved."
about 2 hours ago via web
The wheelchair left me off at the door and after making sure I had all of my belongings, he turned around and left. I boarded the plane and made my way back to my aisle seat..
The woman assured me the wheelchair was on their way, so I went back to sit and wait.
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