Underhanded business practices, negligent customer, or ...?
August 4, 2010 10:32 AM Subscribe
When I moved to Montreal about 5 years ago I signed up with Videotron as my internet provider. They had an "Extreme" plan that was fast and had unlimited data for a flat rate. I haven't really made much use of this package since I got it, but last month I ended up downloading a fair amount of data. Soon after I ended up getting a bill for over $800!
Going online I found out that Videotron had changed my service plan. Apparently a letter went out to Extreme internet subscribers that they were changing the service by removing the fee cap that used to be in place (the maximum charge used to be ~$90), and changed my account to a 100gig limit with $1.50 charge per gig over. If you didn't cancel your account, they assumed you agreed to these new terms.
This seemed really unreasonable to me, so I called support with my issue and they talked to their supervisor. Of course they told me they don't do refunds. Hoping to deal with someone more reasonable I started the discussion again via email, but after saying they would get a supervisor to talk with me I've received no more replies.
So yes, I should have been more cautious and checked the latest details before going on a download spree, and yes I should have opened that letter when it arrived, but I genuinely believed such a massive change would at least require a phone or written reply from me. I specifically got unlimited so I didn't have to worry about these things.
So is there anything I can do?
Some extra info:
Someones post around when it happened (included link to letter)
A class action suit was filed related to the change.
p.s. Sorry for the massive post and thanks for listening. :)
Going online I found out that Videotron had changed my service plan. Apparently a letter went out to Extreme internet subscribers that they were changing the service by removing the fee cap that used to be in place (the maximum charge used to be ~$90), and changed my account to a 100gig limit with $1.50 charge per gig over. If you didn't cancel your account, they assumed you agreed to these new terms.
This seemed really unreasonable to me, so I called support with my issue and they talked to their supervisor. Of course they told me they don't do refunds. Hoping to deal with someone more reasonable I started the discussion again via email, but after saying they would get a supervisor to talk with me I've received no more replies.
So yes, I should have been more cautious and checked the latest details before going on a download spree, and yes I should have opened that letter when it arrived, but I genuinely believed such a massive change would at least require a phone or written reply from me. I specifically got unlimited so I didn't have to worry about these things.
So is there anything I can do?
Some extra info:
Someones post around when it happened (included link to letter)
A class action suit was filed related to the change.
p.s. Sorry for the massive post and thanks for listening. :)
This post was deleted for the following reason: I think you meant to post this in Ask MetaFilter. -- pb
You want the door down the hall.
posted by longsleeves at 10:34 AM on August 4, 2010
posted by longsleeves at 10:34 AM on August 4, 2010
Yeah, you wanted to post this to Ask, not the front page of Metafilter. This post will probably be closed and you can create a new one over there.
posted by Kadin2048 at 10:35 AM on August 4, 2010
posted by Kadin2048 at 10:35 AM on August 4, 2010
Oh, you're looking for an argument. This is abuse!
posted by axiom at 10:35 AM on August 4, 2010 [1 favorite]
posted by axiom at 10:35 AM on August 4, 2010 [1 favorite]
Oops.
posted by greekphilosophy at 10:35 AM on August 4, 2010
posted by greekphilosophy at 10:35 AM on August 4, 2010
Videotron's new Extreme plan; long live the new flesh!
posted by Durn Bronzefist at 10:36 AM on August 4, 2010 [1 favorite]
posted by Durn Bronzefist at 10:36 AM on August 4, 2010 [1 favorite]
« Older We're coming back so you come back. And more. | There's an official app for that Newer »
This thread has been archived and is closed to new comments
posted by lholladay at 10:33 AM on August 4, 2010