Your guide to becoming a Taco Bell Hero
April 15, 2008 9:50 AM   Subscribe

A leaked insider document from Taco Bell gives new recruits all the information they need to be a Taco Bell Champion. Curl up with this top-secret document document - but don't forget to think outside the bun!
posted by porn in the woods (11 comments total)

This post was deleted for the following reason: The post builds this up but it's really pretty standard training materials, no insidery dirt to be found. -- mathowie



 
This sort of thing is SOP in the service/mall retail industries. Upper management assumes that they employ only tools and idiots at that wage, thus moronic training materials. Whether it's tube excrement at Taco Bell or cheaply made pants at Banana Republic, you can count on being greeted within 5 seconds and treated to L.A.S.T or D.E.S.P.E.R.A.T.E. measures to ensure you have an enjoyable lifestyle enhancement.
posted by carsonb at 9:57 AM on April 15, 2008


This was totally disappointing. "Leaked insider document" my ass.
posted by smackfu at 9:57 AM on April 15, 2008


Also, allow me to suggest onthecounternexttotheregister as your next tag underneath highsecurity
posted by carsonb at 10:01 AM on April 15, 2008 [1 favorite]


Hmm, I think maybe somebody is overthinking a plate of beans.
posted by Roger Dodger at 10:02 AM on April 15, 2008


Forget service/retail. ALL large organizations that deal with a flow of similar items (customers, bombs, cupcakes, criminals, whatever) have a protocol. That protocol is then programmed, either into a robot or into a human, depending on the field and the amount of variation among the items.
posted by DU at 10:02 AM on April 15, 2008


That's it?
posted by klangklangston at 10:05 AM on April 15, 2008


I fail to see anything controversial about this so-called leaked document. Do you really want to forget to order drinks with your taco, especially if you get the extra spicy sauce. ;)
posted by caddis at 10:06 AM on April 15, 2008


Taco Fail.
posted by Happy Dave at 10:08 AM on April 15, 2008 [1 favorite]


While I've not worked in food service (thank God), I've worked retail quite a bit, and I assure you that these robotic micromanaged service protocols are mandated by corporate and immediately ignored at the store level. Your local Taco Bell manager does not give two shits about whether you waited exactly five seconds before disengaging from a non-responsive customer.
posted by shakespeherian at 10:08 AM on April 15, 2008


Leaked insider document" my ass.

In the context of a discussion regarding Taco Bell, this comment totally creeps me out.
posted by M.C. Lo-Carb! at 10:09 AM on April 15, 2008 [1 favorite]


In other secretive insider news, movie theater employees are instructed to "upsell" the concessions by suggesting a larger size concession that costs a very small added amount. Also, strippers are encouraged to "upsell" by roaming from table to table, convincing patrons to buy them overpriced soft drinks, and then offering lap dances.
posted by Astro Zombie at 10:12 AM on April 15, 2008


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