Scientific American has an interesting article on brand loyalty on the web. Researchers at MIT are concluding that people stick with familiar commerce sites. Even though the web is supposed to enable shoppers to choose from any site, they instead stay with their favorite, even paying more for the security and familiarity. The researchers also concluded that $20 off coupons and bargain deals aren't going to bankrupt top sites, because it's a considerable investment (from a user's prospective) to shop at a new commerce site, and the offers offset that cost accordingly.
posted by mathowie
on Feb 21, 2000 -