A fine way to remove unwanted hair is to wrench it violently from your scalp. To facilitate this, try reading Dell Hell (Part 2)
, in which a sad soul descends into madness at the virtual hands of Dell's customer service. It's a companion piece to a 2005 series of Dell Hell
posted by Kraftmatic Adjustable Cheese
on Nov 9, 2010 -
Ever wondered what makes people complain about the media? An Apple ad was recently banned by the ASA
as it was felt that the ad exaggerated the speed of internet services. Could the complainants have been genuinely mislead about the phone's services? In the case of one complainant
, a man who had queued on release
for the first iPhones to arrive in the UK, it seemed an ideal way to fight back against poor customer service. "We arent a cult, we are just a brand..."
posted by mippy
on Nov 26, 2008 -
Seemingly, customer service isn't what it used to be, if you can even find them. Well, no more hiding. Enter Hard to Find 800 Numbers
, an alphabetic list that eliminates the scramble for contact information. Waiting on hold for customer service or tech support is painful enough.
posted by netbros
on Aug 4, 2008 -
SBC Customer Service staffed by bots?
The bots themselves don't bother me too much, I think its pretty cool if SBC Yahoo has bots advanced enough that they can use them for online customer service and the bots turn out to be actually helpful (I don't know, since I never have problems with my DSL and have never used them). What is disturbing, though, is the apparent deceit involved by having that the bots insist on being human. Anyone know anything more?
posted by akmonday
on Feb 19, 2003 -
So much for customer servise
A website chronicling one guys journey though tech support hell. I laughed my head off at what the guy had to go through and also that he would go so far to document it like he has. Not a lot of fun (but funny because it wasn't me)
posted by Coop
on Sep 10, 2002 -
. It looks like Verizon manages to get kudos on their service while getting relatively little exposure while they are trying to lock-in their customers. What do you think? Does it make sense to go to 3G with Verizon or should one go with competitive content providers who are willing to let you keep your phone numbers when we leave them? Which is more important?
posted by Adman
on Jan 30, 2002 -
fast company on customer service
The thing I loved about this article was the associated forum filled with customer service horror stories. Air travel, cable tv companies, and customer service seem to be things people love to complain about.
posted by rdr
on Apr 11, 2001 -
is, of course, intended as humor, albeit rather coarse humor, but it's all too depressingly accurate. Why does customer service suck so badly these days? [Spotted at Joel on Software
, whom I haven't disagreed with much lately... probably because he hasn't said
much lately. :-)]
posted by baylink
on Jan 24, 2001 -