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I can or can not get no satisfaction.

How to Feed and Grow Your Health Care System. A landmark study has established that patient satisfaction is correlated with mortality - in the wrong way. The more satisfied, the greater mortality. What accounts for this dynamic? And what are the implications for healthcare costs and available political options? 'One of the primary findings itself raises concern—a 26% mortality excess among the most satisfied patients, an effect size that far exceeds that for all other, more immediate, study outcomes (eg, a 12% excess in hospitalizations).' Brenda E. Sirovich, MD, MS wrote a response to the study. [more inside]
posted by VikingSword on Feb 15, 2012 - 20 comments

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