Half of IT managers admit to hating their users... a lot. - But it's ok, because the users hate IT too. No, they really hate IT. Perhaps IT isn't meeting customer demands. And it isn't like either side's attitudes have changed much over time (July 2001).
In the long term, it simply may never work out between IT and the users. After all, IT support is just like any other customer service job. And we all know customers suck enough for people to start web pages about it... again and again.
posted on Aug 28, 2006 - View this thread