"We don't answer questions." The owner of Jansen Medical Supply is quite possibly the worst customer service representative of all time. [more inside]
posted by granted on Jun 5, 2009 - 88 comments

People who sit in the disability seats when I'm standing on my crutches. People who abuse accessible parking spots. CaughtYa! exposes people who park illegally in disabled spots. [this site is inaccessible - link is to the archive]
posted by desjardins on Mar 30, 2009 - 142 comments

Vitamin purveyor Matthias Rath^ has dropped his libel case against Ben Goldacre^ and the Guardian. Goldacre's take. [more inside]
posted by christonabike on Sep 12, 2008 - 17 comments

While Greyhound pulled their own ad campaign, PETA has created a new ad comparing the Greyhound bus attack last week, outside of Winnipeg, to slaughtering animals.
posted by gman on Aug 7, 2008 - 189 comments

. . . a group of us were talking about a particularly irksome message board contributor and the subject of sociopathy came up again. This particular person seemed to be oblivious to the rules of the board, didn't pick up on the social cues of other participants or moderators to modify his behavior, and was making public personal attacks against others while complaining that others were doing the same to him, even though they were not. Anyone who runs a community site, has comments on their blog, or participates on a message board knows this guy -- and it usually is a guy. Maybe he just suffers from cyber-disinhibition. One guy has some ideas about the problem.
posted by landis on Jan 4, 2007 - 60 comments

Think of Cancellation Calls as Sales Leads! Why did Vincent have such a hard time cancelling his AOL account? It turns out that his customer service rep was just following the AOL Retention Manual, a copy of which was sent to consumerist.com. Nicholas Graham, executive vice president of AOL Corporate Communications, had sent Vincent a formal apology (Google cache - right now his site's been pummeled beyond capacity) saying, "The employee in question violated our customer service guidelines and practices, and everything that AOL believes to be important in customer care." Um...really? New York Times article on the cancellation-call hoopla. via digg.
posted by granted on Jul 18, 2006 - 38 comments

How to use a cellphone without looking like an asshole. Or maybe you need a primer on ordering wine instead. Once again, Waiter has you covered.
posted by kyleg on Jun 27, 2006 - 123 comments

The Show with Ze Frank. Like the Daily Show, but shorter, quicker, and more spastic. The Show has been going for about a month now, but Ze appears to be hitting his stride now.
posted by monju_bosatsu on May 12, 2006 - 52 comments

Remember Kelo? After winning a landmark eminent domain ruling from the Supreme Court, the New London Development Corporation now wants to pay residents based on value they held in 2000, rather then 2005, which would leave them unable to buy equivalent new home in today's real estate bubble.

Then also want to charge back rent. In some cases up to $300 thousand. Susette Kelo herself now owes $56k.
posted by delmoi on Aug 19, 2005 - 66 comments