Users that often use this tag:
Think of Cancellation Calls as Sales Leads!
Why did Vincent
have such a hard time cancelling his AOL account? It turns out that his customer service rep was just following the AOL Retention Manual, a copy of which was sent to consumerist.com. Nicholas Graham, executive vice president of AOL Corporate Communications, had sent Vincent a formal apology
- right now his site's been pummeled beyond capacity) saying, "The employee in question violated our customer service guidelines and practices, and everything that AOL believes to be important in customer care."
Um...really? New York Times article
on the cancellation-call hoopla. via digg.
posted by granted
on Jul 18, 2006 -
After winning a landmark eminent domain ruling from the Supreme Court, the New London Development Corporation now wants to pay residents based on value they held in 2000, rather then 2005, which would leave them unable to buy equivalent new home in today's real estate bubble.
Then also want to charge back rent. In some cases up to $300 thousand. Susette Kelo herself now owes $56k.
posted by delmoi
on Aug 19, 2005 -