Voicemail-to-text firm Spinvox strenuously denied accusations that they infringed privacy standards by actually having the voicemails transcribed by human operators in low-wage countries. [more inside]
posted by Skeptic on Jul 29, 2009 - 49 comments

Elocution lessons are helping staff working at call centres in India neutralise their accents and make their sales pitch more effective
call-center workers, computer programmers, these and other positions are being transferred to countries like India. We all know why. Only one reason, they call it Tight labor markets.

This is great news for India, but what exactly will the current call-center workers, programmers and other white collar workers in US do if their jobs will be gone to India ?
Are you worried that your position will one day be replaced by someone on the other side of the world working for 1/3 of your salary ?
posted by bureaustyle on Apr 15, 2003 - 43 comments

Bangalore tech support (NY Times, free reg. req.) try to convince callers that they're actually nearby in the US, like one who "conjured up a fictional American life, with parents Bob and Ann, brother Mark and a made-up business degree from the University of Illinois."
posted by paladin on Mar 21, 2001 - 3 comments