MetaFilter posts tagged with callcenters

Because human operators are used...

Skeptic — Wed, 29 Jul 2009 10:11:41 -0800

Voicemail-to-text firm Spinvox strenuously denied accusations that they infringed privacy standards by actually having the voicemails transcribed by human operators in low-wage countries. Unfortunately, that's exactly what their own patent applications say they do. Also, apparently they aren't paying the transcribers...

Where White-Collar Jobs Are Going

bureaustyle — Tue, 15 Apr 2003 18:09:39 -0800

Elocution lessons are helping staff working at call centres in India neutralise their accents and make their sales pitch more effective
call-center workers, computer programmers, these and other positions are being transferred to countries like India. We all know why. Only one reason, they call it Tight labor markets.

This is great news for India, but what exactly will the current call-center workers, programmers and other white collar workers in US do if their jobs will be gone to India ?
Are you worried that your position will one day be replaced by someone on the other side of the world working for 1/3 of your salary ?

paladin — Wed, 21 Mar 2001 16:05:26 -0800

Bangalore tech support (NY Times, free reg. req.) try to convince callers that they're actually nearby in the US, like one who "conjured up a fictional American life, with parents Bob and Ann, brother Mark and a made-up business degree from the University of Illinois."