35 posts tagged with customerservice.
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“Mrs. Simpson, the express line is the fastest line not always.” ~ Apu

How to Pick the Fastest Line at the Supermarket [The New York Times] “You dash into the supermarket for a few necessities. You figure it will be 10 minutes — tops — before you are done and on your way home. Then you get to the checkout lanes and they are brimming with shoppers. Your plan for a quick exit begins to evaporate. But all is not lost. For anyone who has ever had to stand in line (or if you are a New Yorker, you stand on line) at a supermarket, retailer, bank or anywhere else, here are some tips from experts for picking the line that will move the fastest.” [more inside]
posted by Fizz on Sep 9, 2016 - 156 comments

Let's All Just Keep Laughing, Jeremy!

"Brands can't be as honest as they might like in dealing with haters on Facebook. But sometimes others can do it for them. That dynamic played out in particularly rogue fashion on Target's Facebook page this week. As the retailer received a steady stream of nasty comments from people upset about its move toward gender-neutral labeling of children's products in its stores, Mike Melgaard came to Target's defense—in a most provocative way."
posted by mannequito on Aug 13, 2015 - 129 comments

Would you like fries with that triple bypass?

The Problem with Satisfied Patients
posted by Blue Jello Elf on Apr 20, 2015 - 35 comments

Was Comcast in the copper business four millenia ago?

The British Museum's artifacts include this Babylonian customer service complaint from 1750 B.C., expressing sentiments we can all sympathize with nearly four millenia later. [more inside]
posted by Blue Jello Elf on Mar 8, 2015 - 37 comments

How about those airplane seats?

JetBlue is adding luggage charges and packing more seats on its planes, and customers are freaking out. Is contemporary airline service so bad because the airlines are colluding to make you suffer, as Tim Wu writes in the New Yorker? Or because low-price, a la carte service is what fliers actually want, as Alison Griswold writes in Slate? For a data-rich deep dive into what passengers really hate about air travel, see "The Unfriendly Skies" (.pdf), a report on five years worth of air travelers' complaints to the US Department of Transportation.
posted by escabeche on Dec 27, 2014 - 176 comments

"I guess [you] don’t care about hard work or loyalty," said the manager.

My Life as a Retail Worker: Nasty, Brutish, and Cheap
posted by cosmic.osmo on Mar 11, 2014 - 241 comments

Some little consumer geekaroid thought this shit up.

Sausage maker Jimmy Dean has discontinued its 16 oz. roll of sausage. (Language NSFW.)
posted by mudpuppie on Jan 21, 2014 - 69 comments

We want to have Breakfast at Tiffany’s. Can you make us a reservation?

Entirely true stories from two hotel concierges in Times Square. (SLTumblr)
posted by DirtyOldTown on Oct 8, 2013 - 319 comments

Customer Service: It Gets Worse

Remember when Dan Savage started a campaign to convince LGBT teens that "it gets better"? It's a noble cause, but sadly there's still a huge subset of the population out there for whom it will only get worse...
posted by Blasdelb on Jul 31, 2013 - 76 comments

‘Mr. Drake? We’ve been expecting you’

United Airlines holds plane so passenger can say goodbye to his dying mother. Kerry Drake broke down when it seemed he would miss the last flight to Lubbock, Texas, where his mother lay dying. Then something that an airline watchdog says "almost never happens," happened. Also on CNN.
posted by KevinSkomsvold on Mar 6, 2013 - 45 comments

"I give God 10%; Why do you get 18%"

Waitress whose co-worker scanned uncharitable receipt from Applebee's customer is fired after story goes viral. [more inside]
posted by Kitteh on Jan 31, 2013 - 355 comments


Revenue Canada worker fired for his online customer service game [more inside]
posted by grippycat on Jan 30, 2013 - 68 comments

" I think it may be a front for a cult."

According to Yelp reviews, a Chicago-area Taco Bell is one of the best dining experience in the city people on r/Chicago over at reddit call it "magical.
posted by The Whelk on Jan 17, 2013 - 169 comments

That'll be $5, same as in town.

Banks to Make Customers Pay Fee for Using Debit Cards. 'Bank of America, the nation’s biggest bank, said on Thursday that it planned to start charging customers a $5 monthly fee when they used their debit cards. It was just one of several new charges expected to hit consumers as new regulations crimp banks’ profits.' [more inside]
posted by VikingSword on Sep 29, 2011 - 194 comments

I need a book on how to actually breathe underwater.

Weird Things Customers Say In Bookshops.
posted by davidjmcgee on Jul 1, 2011 - 102 comments

I just made you read that confusing thing.

Eugene Mirman has unleashed his absurdist wrath upon an unsuspecting telecom (Time Warner Cable) for their lack of customer service, taking out a paid advertisement in the New York Press to do so. This is not the first time (referenced here previously, the mp3s can be found here) this high school commencement speaker has used his bizarre powers to fight the (strange but) good fight against a telecom.
posted by dubitable on May 29, 2011 - 49 comments

The Nine Circles of Dell

A fine way to remove unwanted hair is to wrench it violently from your scalp. To facilitate this, try reading Dell Hell (Part 2), in which a sad soul descends into madness at the virtual hands of Dell's customer service. It's a companion piece to a 2005 series of Dell Hell deranged scribblings.
posted by Kraftmatic Adjustable Cheese on Nov 9, 2010 - 100 comments

"I Want This Goddamn Thing Repaired!"

Hunter S. Thompson calls customer service (SLYT).
posted by Rangeboy on Feb 18, 2010 - 43 comments

Get your own chair, granny

"We don't answer questions." The owner of Jansen Medical Supply is quite possibly the worst customer service representative of all time. [more inside]
posted by granted on Jun 5, 2009 - 88 comments

But I will defend them to the end. I would NEVER do this for any other product. I defend them like I would a crap friend.

Ever wondered what makes people complain about the media? An Apple ad was recently banned by the ASA as it was felt that the ad exaggerated the speed of internet services. Could the complainants have been genuinely mislead about the phone's services? In the case of one complainant, a man who had queued on release for the first iPhones to arrive in the UK, it seemed an ideal way to fight back against poor customer service. "We arent a cult, we are just a brand..."
posted by mippy on Nov 26, 2008 - 23 comments

Found You

Seemingly, customer service isn't what it used to be, if you can even find them. Well, no more hiding. Enter Hard to Find 800 Numbers, an alphabetic list that eliminates the scramble for contact information. Waiting on hold for customer service or tech support is painful enough.
posted by netbros on Aug 4, 2008 - 30 comments

Espresso on Ice is Not Okay

He wanted his espresso iced, but the coffee shop wouldn't let him. "Hey man. What you're about to do … that’s really, really Not Okay." [more inside]
posted by brownpau on Jul 14, 2008 - 339 comments

gethuman on steroids

In the same vein as gethuman [previously.previously.], Bringo! is a nice free little service that helps bypass the (decreasingly) minor annoyance of automated phone answering systems (aka IVRs). Only it does all the work for you. [more inside]
posted by jckll on Mar 31, 2008 - 9 comments

Seat 29E

"Dear Continental Airlines" Disgruntled airline passenger writes to customer service. Complete with hand-drawn diagrams.
posted by thatweirdguy2 on Jun 30, 2007 - 113 comments

Black Humor

"Three dollars a minute for technical assistance for my computer? If I'm going to spend that kind of F--KING money, I'd just as soon have phone sex." Lewis Black on customer service.
posted by NotMyselfRightNow on Oct 27, 2006 - 25 comments

Talk to me, baby

Wanna talk to a person? Gethuman.com lists cheat codes for hundreds of customer service numbers. Sweet.
posted by MrMoonPie on Feb 13, 2006 - 15 comments

Nasty, Nasty Clients!

The customer is always stinky (some swearing and references to genitalia)
posted by 13twelve on Feb 24, 2005 - 23 comments

At last!

Frustrated by web sites that don't offer a customer service number? Slate magazine discovers Amazon.com's. (Of course, they'll probably change it after it gets around...)
posted by braun_richard on Dec 16, 2004 - 42 comments

How long does it take to fix a TV....

What is the value of good customer service? An oft asked question indeed, but one that is being answered as wee speak. The abject failure of Dixons, a UK retailer, to repair a TV set may cost them $475,000 of lost sales in less than a week (start from the bottom and work up....). [Via The Register.]
posted by davehat on May 23, 2003 - 10 comments

SBC Yahoo DSL Customer Service staffed by bots?

SBC Customer Service staffed by bots? The bots themselves don't bother me too much, I think its pretty cool if SBC Yahoo has bots advanced enough that they can use them for online customer service and the bots turn out to be actually helpful (I don't know, since I never have problems with my DSL and have never used them). What is disturbing, though, is the apparent deceit involved by having that the bots insist on being human. Anyone know anything more?
posted by akmonday on Feb 19, 2003 - 17 comments

So much for customer servise

So much for customer servise A website chronicling one guys journey though tech support hell. I laughed my head off at what the guy had to go through and also that he would go so far to document it like he has. Not a lot of fun (but funny because it wasn't me)
posted by Coop on Sep 10, 2002 - 18 comments


Nice or not. It looks like Verizon manages to get kudos on their service while getting relatively little exposure while they are trying to lock-in their customers. What do you think? Does it make sense to go to 3G with Verizon or should one go with competitive content providers who are willing to let you keep your phone numbers when we leave them? Which is more important?
posted by Adman on Jan 30, 2002 - 7 comments

Stanley Marcus Dies at 96

Stanley Marcus Dies at 96 We've all heard corporate propaganda about "customer service." He really practiced it. Neiman's has really been expanding their online shopping services. Can Web retailers in the 21st century learn anything from such old-skool customer service? (NYT password link obituary is here)
posted by sixdifferentways on Jan 23, 2002 - 9 comments

fast company on customer service

fast company on customer service The thing I loved about this article was the associated forum filled with customer service horror stories. Air travel, cable tv companies, and customer service seem to be things people love to complain about.
posted by rdr on Apr 11, 2001 - 5 comments


This is, of course, intended as humor, albeit rather coarse humor, but it's all too depressingly accurate. Why does customer service suck so badly these days? [Spotted at Joel on Software, whom I haven't disagreed with much lately... probably because he hasn't said much lately. :-)]
posted by baylink on Jan 24, 2001 - 58 comments

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