He wanted his espresso iced, but the coffee shop wouldn't let him. "Hey man. What you're about to do … that’s really, really Not Okay."
posted on Jul 14, 2008 - View this thread

In the same vein as gethuman [previously.previously.], Bringo! is a nice free little service that helps bypass the (decreasingly) minor annoyance of automated phone answering systems (aka IVRs). Only it does all the work for you.
posted on Mar 31, 2008 - View this thread

"Dear Continental Airlines" Disgruntled airline passenger writes to customer service. Complete with hand-drawn diagrams.
posted on Jun 30, 2007 - View this thread

"Three dollars a minute for technical assistance for my computer? If I'm going to spend that kind of F--KING money, I'd just as soon have phone sex." Lewis Black on customer service.
posted on Oct 27, 2006 - View this thread

Wanna talk to a person? Gethuman.com lists cheat codes for hundreds of customer service numbers. Sweet.
posted on Feb 13, 2006 - View this thread

The customer is always stinky (some swearing and references to genitalia)
posted on Feb 24, 2005 - View this thread

Frustrated by web sites that don't offer a customer service number? Slate magazine discovers Amazon.com's. (Of course, they'll probably change it after it gets around...)
posted on Dec 16, 2004 - View this thread

What is the value of good customer service? An oft asked question indeed, but one that is being answered as wee speak. The abject failure of Dixons, a UK retailer, to repair a TV set may cost them $475,000 of lost sales in less than a week (start from the bottom and work up....). [Via The Register.]
posted on May 23, 2003 - View this thread

SBC Customer Service staffed by bots? The bots themselves don't bother me too much, I think its pretty cool if SBC Yahoo has bots advanced enough that they can use them for online customer service and the bots turn out to be actually helpful (I don't know, since I never have problems with my DSL and have never used them). What is disturbing, though, is the apparent deceit involved by having that the bots insist on being human. Anyone know anything more?
posted on Feb 19, 2003 - View this thread

So much for customer servise A website chronicling one guys journey though tech support hell. I laughed my head off at what the guy had to go through and also that he would go so far to document it like he has. Not a lot of fun (but funny because it wasn't me)
posted on Sep 10, 2002 - View this thread

Nice or not. It looks like Verizon manages to get kudos on their service while getting relatively little exposure while they are trying to lock-in their customers. What do you think? Does it make sense to go to 3G with Verizon or should one go with competitive content providers who are willing to let you keep your phone numbers when we leave them? Which is more important?
posted on Jan 30, 2002 - View this thread

Stanley Marcus Dies at 96 We've all heard corporate propaganda about "customer service." He really practiced it. Neiman's has really been expanding their online shopping services. Can Web retailers in the 21st century learn anything from such old-skool customer service? (NYT password link obituary is here)
posted on Jan 23, 2002 - View this thread

fast company on customer service The thing I loved about this article was the associated forum filled with customer service horror stories. Air travel, cable tv companies, and customer service seem to be things people love to complain about.
posted on Apr 11, 2001 - View this thread

This is, of course, intended as humor, albeit rather coarse humor, but it's all too depressingly accurate. Why does customer service suck so badly these days? [Spotted at Joel on Software, whom I haven't disagreed with much lately... probably because he hasn't said much lately. :-)]
posted on Jan 24, 2001 - View this thread