Disabled traveler Rachel D. took a
harrowing flight with United recently. Despite their
stated policy, she was told repeatedly that "It's not in our contract to assist passengers with their luggage and we reserve the right to refuse assistance to anyone." This is
not the first time United has had a problem with disabled people. (For reference, the federal
Air Carrier Access Act that prohibits discrimination towards disabled passencers.)
posted by restless_nomad
on Apr 12, 2010 -
102 comments
