The alternative to admitting that it simply sucks when an Apple TV is bricked or phone shatters, Geniuses are taught to employ the "Three Fs: Feel, Felt, and Found. This works especially well when the customer is mistaken or has bad information…"
Customer: This Mac is just too expensive.
Genius: I can see how you'd feel this way. I felt the price was a little high, but I found it's a real value because of all the built-in software and capabilities…
The maneuver is brilliant. The Genius has switched places with the customer. He is she and she is he, and maybe that laptop isn't too expensive after all. He Found it wasn't, at least.
Apple's secret employee training manual for its "Geniuses" as revealed by
Gizmodo.
posted by grouse
on Aug 29, 2012 -
139 comments
An anonymous hacking outfit called "Gnosis" has
infiltrated Gawker Media,
hijacking the front page and
leaking the company's internal chat logs, source code, and content databases along with the usernames, email addresses, and passwords of over 1.3 million users (including Gawker staff). The attack, which was motivated by
what the group describes as the "outright arrogance" with which the company's bloggers
taunted anonymous imageboard 4chan (semi-previously), affects every site in the Gawker network, including Gizmodo, Kotaku, Lifehacker, Jezebel, Deadspin, Jalopnik, and io9. While most of the leaked passwords are encrypted, more than 200,000 of the simpler ones in the torrent file have been cracked, and the links between account names and email addresses are in plaintext for all to see. Since
the integrity of Gawker's encryption methods remains in doubt, it is recommended that anyone who has ever registered an account on any Gawker property change their passwords immediately, especially if the same log-in information is used for other services.
posted by Rhaomi
on Dec 12, 2010 -
312 comments
California police have
raided the home of Gizmodo editor
Jason Chen, and seized his computers. Chen posted Gizmodo's
review of Apple's next-generation iPhone, which had been left in a bar by a staff member (
previously).
Media reports say that police are considering criminal charges against the person who sold the phone to Gizmodo. Assuming that the police were not investigating Chen himself for breaking the law, the case
raises the question of whether bloggers such as Chen are journalists under the law.
posted by Dasein
on Apr 26, 2010 -
471 comments
