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“The customer is always right — not here, you understand? I hate that phrase — the customer is always right. Why is the merchant always wrong? Can the customer ever be wrong? Is that not possible?” Gaming Google's PageRank algorithm, one online glasses merchant's prime directive seems to be Don't Be Evil.
posted by ocherdraco on Nov 27, 2010 - 112 comments

Google Alleges That Viacom ‘Secretly Uploaded Its Content to YouTube, Even While Publicly Complaining About Its Presence There’ Zahavah Levine, chief counsel for YouTube in its litigation with Viacom, explains:

For years, Viacom continuously and secretly uploaded its content to YouTube, even while publicly complaining about its presence there. […] Viacom’s efforts to disguise its promotional use of YouTube worked so well that even its own employees could not keep track of everything it was posting or leaving up on the site. As a result, on countless occasions Viacom demanded the removal of clips that it had uploaded to YouTube, only to return later to sheepishly ask for their reinstatement. In fact, some of the very clips that Viacom is suing us over were actually uploaded by Viacom itself.

[via DF]
posted by ocherdraco on Mar 18, 2010 - 49 comments

Yesterday, ReadWriteWeb, which "provides analysis of Web products and trends to an intelligent audience of engaged technology decision makers, Web enthusiasts and innovators" posted an article titled "Facebook Wants to Be Your One True Login." What happened in the post's comments taught them a lesson about users who aren't in their target demographic: internet users browse by search, because they think browsers are search engines. [more inside]
posted by ocherdraco on Feb 11, 2010 - 190 comments