"Hold on, please..." Please! Do this! If we all do it, we can change the world! A national No-Call list would be great, but that assumes that telemarketers will follow the law.
posted by o2b on Feb 11, 2002 - 45 comments

No more Muzak™ and classic rock? "The [IBM] interns collaborated on something called Hold Freedom, a way to ease the tedium of being on hold while waiting to talk to a human. The program enables callers placed on hold to listen to news, music of their choice, enter a chat group with other customers or even make another phone call without losing their place in the queue. The choices would be based on personal profiles that the customers had previously completed on the call center to phone company's Web site." (Also cool that the idea comes from summer interns.)
posted by tippiedog on Aug 27, 2001 - 9 comments