For the past 4 days, up to 12 million NatWest / Royal Bank of Scotland customers have been unable to pay bills, move money or get paid due to a technical problem. Customers have been unable to complete on house purchases and some are stuck because they can't pay hotel bills abroad. The new mobile banking service has also been affected.
The bank has called in 7,000 staff to open all weekend as problems persist.
Just three months ago, the State-controlled bank outsourced nearly 300 back-office roles to Hyderabad in India.
posted by Lanark
on Jun 23, 2012 -
71 comments