Physician, kneel thyself and apologize for your mistakes. Words can hurt, and words can heal. Can the words "I'm sorry" keep you from being sued? It seems like it. People are talking about physicians being empowered to apologize, including the Indiana General Assembly, Ira Glass, Lucian Leape, and even the entire Hah-vahd hospital system. Does your doctor need a little practice? Make her/him watch the handy instructional video.
posted by scblackman on Apr 10, 2006 - 13 comments