No conflict of interest there, no sir. Organic food fans and small farmers alike are saying if HR 875 is passed, it will mean the end of organic farming in the United States. An overstatement? Perhaps, but HR 875 has serious flaws. The bill, introduced by Rosa DeLauro last month (who happens to be married to Stanley Greenburg of Monsanto, the world's largest producer of herbicides, chemical fertilizers and genetically engineered seeds), is here. [more inside]
posted by bitter-girl.com on Mar 18, 2009 - 56 comments

Jeremy Hermanns' flight on Alaska Air #536 was out of the ordinary, to say the least. A baggage handler ran into the plane before takeoff and didn't bother to report it. So when the plane reached altitude, its cabin suddenly depressurized, and was forced back to Sea-Tac Airport. Jeremy, who has experience as a pilot, posted about what happened on his blog. Rather than offer an apology, Alaska Air employees have taken to bashing him from company IP addresses.

This brings up a larger question, though. What should companies do when their products or services fail, and consumers (almost inevitably) discuss it in a public forum? Jeff Jarvis' Dell incident comes to mind. In that link, he mentions Dell's no talking to customers on blogs policy.

Would you rather have a company that reached out to disgruntled customers, or pushed them away? I've seen more than one small software company comment on a blog or take direct action as a result of a post -- is that the preferable route today?
posted by bitter-girl.com on Dec 30, 2005 - 40 comments