50% of all product returns are due to poor design. Well color me surprised, kids. It seems as though we always take for granted the products we use on a regular basis. But most things I use just plain suck due to the design and resultant user experience. How often do you find yourself fighting with your mobile phone, DVD player, 80-button AV receiver and 15 component TV systems? Which products are paragons of good design, and which should be thrown away with the dishwater? What's the most infuriating product you've ever used? My choices for bad design: BMW's iDrive. Good design: iPod.
posted by tgrundke
on Mar 7, 2006 -
This nonsense has to stop: " One of the most heavily guarded secrets in the computer business and the closely related consumer electronics industry is how many products are returned by customers because they are defective or the customer cannot figure out how to use them."
posted by jhiggy
on Mar 12, 2001 -