Why Won't We Read the Manual? I'd say we are a pretty tech-savvy group here. Do you STOP to peruse the instructions before you touch the "on" button of your new "must have" tech toy (to say nothing of your new microwave)?
Probably not. But there are reasons, according to this Washington Post article. I, for one, have been burned royally by manual writers. Scratching my head, I often hear myself mumbling "What the hell are they talking about?" And, in fact, don't you just hate when they are actually wrong?!
Having been a manual writer, I always try to put myself in the place of someone who comes into the situation completely cold. I'm afraid that's not always the case.
posted by Taken Outtacontext
on May 26, 2002 -