Zappos brings customer to tears (in a good way)
posted on Oct 15, 2007 - View this thread

Get Satisfaction has launched. It's crowd-sourced customer service -- or something like that.
posted on Sep 13, 2007 - View this thread

Voices of the Fallen: the war in the words of the dead-- In letters and journals and e-mails, the war dead live on, their words—urgent, honest, unself-conscious—testament to the realities of combat. What do they have to say to us? ... The result is a window on Iraq we have not had before: the bravery, the fear and the chaos of war, and the loves and hates and dreams and nightmares of the warriors. Things are incredibly busy, then they are not. The Iraqis are welcoming, then they are not. The war is going well, then it is not. The mission makes sense, then it does not. ... (video, audio, email, and text)
posted on Mar 30, 2007 - View this thread

...no one here has any intentions of helping you with anything. I am the manager of all of Customer Service. There is no one higher than me that you will speak with.
posted on Feb 1, 2007 - View this thread

Tube Wars: A new front opens as the IFPI [think global RIAA] threatens imminent legal war with ISP's.
posted on Jan 17, 2007 - View this thread

Half of IT managers admit to hating their users... a lot. - But it's ok, because the users hate IT too. No, they really hate IT. Perhaps IT isn't meeting customer demands. And it isn't like either side's attitudes have changed much over time (July 2001).
In the long term, it simply may never work out between IT and the users. After all, IT support is just like any other customer service job. And we all know customers suck enough for people to start web pages about it... again and again.
posted on Aug 28, 2006 - View this thread

Platform Security It’s time for a helpful primer on platform security. Also, our good friends at MoFi want to remind you: don’t buy anyone’s C.R.A.P. Always sound advice, except for you coprophiliacs out there. You guys are on your own.
posted on Jul 31, 2006 - View this thread

Equidistant Eats lets you find restaurants that are centrally located to two or three locations. Just enter at least two addresses and click "Submit." Street address, city and state are required. ZIP Code is optional.
posted on Apr 18, 2006 - View this thread

Jeremy Hermanns' flight on Alaska Air #536 was out of the ordinary, to say the least. A baggage handler ran into the plane before takeoff and didn't bother to report it. So when the plane reached altitude, its cabin suddenly depressurized, and was forced back to Sea-Tac Airport. Jeremy, who has experience as a pilot, posted about what happened on his blog. Rather than offer an apology, Alaska Air employees have taken to bashing him from company IP addresses.

This brings up a larger question, though. What should companies do when their products or services fail, and consumers (almost inevitably) discuss it in a public forum? Jeff Jarvis' Dell incident comes to mind. In that link, he mentions Dell's no talking to customers on blogs policy.

Would you rather have a company that reached out to disgruntled customers, or pushed them away? I've seen more than one small software company comment on a blog or take direct action as a result of a post -- is that the preferable route today?
posted on Dec 30, 2005 - View this thread

"Imagine finding friendship and love on your iPod ... with ... the world's first dating/social networking site that brings together the growing popularity of the online dating space and the enormous success of the iPod."
via
posted on Nov 17, 2005 - View this thread

Do you play Sony DRM-protected CD's on your computer? If so, you might be wide open in terms of security. It seems that Sony is installing an almost-impossible to find rootkit on the computers of purchasers of their music. Their EULA doesn't mention the fact that their "small, proprietary" program goes much too far, managing to bypass security software, firewalls, etc. You might want to do this, anyway.
posted on Oct 31, 2005 - View this thread

"You have selected Regicide..." How to get a human on the phone for dozens of IVR systems. And a bonus page for Amazon, e-Bay, and PayPal.
posted on Sep 21, 2005 - View this thread

Got a title but no song? Like an Exploding Dog for music, Request-a-Song.com takes submitted titles and composes songs around them, with some surprisingly good results.
posted on May 3, 2005 - View this thread

And you thought Elvis had problems...
posted on Feb 10, 2005 - View this thread

Bush's National Guard File Missing Records Documents that should have been written to explain gaps in President Bush (news - web sites)'s Texas Air National Guard service are missing from the military records released about his service in 1972 and 1973, according to regulations and outside experts. For example, Air National Guard regulations at the time required commanders to write an investigative report for the Air Force when Bush missed his annual medical exam in 1972. The regulations also required commanders to confirm in writing that Bush received counseling after missing five months of drills. No such records have been made public...
posted on Sep 5, 2004 - View this thread

cin-o-matic, it's a tool to help people decide what movies to go see or rent. The interface is simple and is growing on me, the url is hard to share by word of mouth, and it integrates with netfilx. [by and via dack]
posted on Aug 9, 2004 - View this thread

The dog ate my service records. The Pentagon has announced that the payroll records for National Guard service for three months between 1972 and 1973 have been accidentally destroyed. These three months coincidentally cover the disputed period of George W. Bush's service in the Texas Air National Guard. (Similar Google link here, via dKos)
posted on Jul 9, 2004 - View this thread

The IAAIS othersise known as "Radio Reading Services. Policy Statement: Everyone with a visual impairment, physical disability or learning disability has a right to equal access to all forms of information available to the general public. IAAIS works actively to promote and protect this access.

More inside.
posted on Sep 24, 2003 - View this thread

Future of the Net: "Information wants to be free" vs. "truth costs extra" "...a coalition that included Amazon.com, Microsoft, Yahoo, Apple, Disney and others....spoke of "tiered" service, where consumers would be charged according to "gold, silver and bronze" levels of bandwidth use. The days where lawmakers once spoke about eradicating the "Digital Divide" in America has come full circle. Under the scenario presented by the lobbyists, people on fixed incomes would have to accept a stripped-down Internet, full of personally targeted advertising. Other users could get a price break if they receive bundled content -- news, music, games -- from one telecom or media company. Anybody interested in other "non-mainstream" news, software or higher-volume usage, could pay for the privilege. The panel's response was warm, suggesting that the industry should work this out with little federal intrusion. That approach has already been embraced by the industry-friendly Federal Communications Commission." For more, see The Center For Digital Democracy
posted on Aug 5, 2003 - View this thread

Oh, like, geez. This is *just* who we need, like, making Public Service Announcements.
posted on Oct 29, 2001 - View this thread

Don't like blowing people off? Let these guys do it for you.
Possibly the best idea ever? Does anybody know of services like this in other cities?
Be sure to listen to the outgoing message...
posted on Oct 24, 2001 - View this thread