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Want your independent coffeehouse to be a success? Pray for a Starbucks to open next door.
posted by NortonDC on Sep 24, 2002 - 54 comments

Tips down at Starbucks For a while it seemed like tipping was proliferating out of control, including a tip jar in my local Subway, but now it's on the decline in Starbucks due to their new debit card. To get more money out of the customers, employees are holding strategy sessions to come up with "psychology tricks" and managers are reporting back to the mothership.
posted by NortonDC on Apr 6, 2002 - 76 comments