A collective "I told you so" from all the layed-off American tech workers. Dell to Stop Using Indian Call Center for Corporate Customers. Apparently, there was a high volume of complaints about thick accents and scripted responses. You don't say? You mean explaining complex technical issues to end users over a phone are further complicated by mixing in large dialect and enunciation differences?
posted by Espoo2 on Nov 24, 2003 - 40 comments

Life Support is an online help desk for everyday life. It operates like a tech support web site (with tickets, responses, etc.), but the issues are about religion, love, and politics instead of printers and device drivers. I got some interesting and/or entertaining responses to the issues I posted.
posted by oissubke on Jun 5, 2003 - 15 comments

Humorous experiance of a lady with Microsoft Technical Support Staff in relation to Klez worm.
posted by arnab on May 1, 2002 - 8 comments

Microsoft Tech Support vs. The Psychic Friends Network - so who gives better support for MS Access?
posted by paladin on Apr 27, 2001 - 9 comments

"Ask Maxwell" -- Microsoft's New Support Database Am I the only one who finds something a tad sinister about this thing? He looks a bit odd, and considering it's supposed to be automated support, this profile of him is damned creepy. By the way -- the profile states that he/it is an English major. Uh, Bill? -- wouldn't it have been a smoother move to say that the "guy" was a Comp Sci major? Geez...
posted by metrocake on Aug 24, 2000 - 11 comments

Do you *really* want to ask Tech Support a stupid question? I've heard my fair share of silly, stupid questions, and most of the tech support questions I've been asked could have been answered by the user reading the manual. Apparently this tech support guy couldn't take it anymore and stabbed his coworker for asking a question, then was shot by police. Nuts.
posted by mathowie on Oct 22, 1999 - 1 comment