MetaFilter posts tagged with techsupport and brokenlink

huh?

Espoo2 — Mon, 24 Nov 2003 20:29:39 -0800

A collective "I told you so" from all the layed-off American tech workers. Dell to Stop Using Indian Call Center for Corporate Customers. Apparently, there was a high volume of complaints about thick accents and scripted responses. You don't say? You mean explaining complex technical issues to end users over a phone are further complicated by mixing in large dialect and enunciation differences?

Life Support

oissubke — Thu, 05 Jun 2003 09:37:28 -0800

Life Support is an online help desk for everyday life. It operates like a tech support web site (with tickets, responses, etc.), but the issues are about religion, love, and politics instead of printers and device drivers. I got some interesting and/or entertaining responses to the issues I posted.

arnab — Wed, 01 May 2002 06:15:28 -0800

Humorous experiance of a lady with Microsoft Technical Support Staff in relation to Klez worm.

paladin — Fri, 27 Apr 2001 17:33:14 -0800

Microsoft Tech Support vs. The Psychic Friends Network - so who gives better support for MS Access?

metrocake — Thu, 24 Aug 2000 14:26:09 -0800

"Ask Maxwell" -- Microsoft's New Support Database Am I the only one who finds something a tad sinister about this thing? He looks a bit odd, and considering it's supposed to be automated support, this profile of him is damned creepy. By the way -- the profile states that he/it is an English major. Uh, Bill? -- wouldn't it have been a smoother move to say that the "guy" was a Comp Sci major? Geez...

mathowie — Fri, 22 Oct 1999 12:46:35 -0800

Do you *really* want to ask Tech Support a stupid question? I've heard my fair share of silly, stupid questions, and most of the tech support questions I've been asked could have been answered by the user reading the manual. Apparently this tech support guy couldn't take it anymore and stabbed his coworker for asking a question, then was shot by police. Nuts.