"Typically, fast-food workers who handle drive-through calls are multitasking, wearing headsets to take orders while filling drinks or bagging food. It's a high-pressure job and employees often are more concerned about rushing through orders than trying to sell more food or being polite to customers... The call-center employees, who earn about $8.50 an hour, are trained to urge customers to add items to their order and are timed on how long each call takes."
posted by reklaw
on Nov 8, 2006 -