Alan Cooper and the Goal Directed Design Process The heart of the problem, he concludes, is that the people responsible for developing software products don’t know precisely what constitutes a good product. It follows that they also do not know what processes lead to a good product. In short, they are operating by trial and error, with outcomes like customer satisfaction achieved by little more than blind luck. By Hugh Dubberly, first published AIGA GAIN Journal, 2001
Canada's long term viability in question amongst canadians "only 30 per cent of Canadians are certain we will have an independent country 25 years from now". Sure it's a link about canada, but I'm sure it has plenty of North American and Global relevance, doesn't it?