In 2013, Zappos founder Tony Hsieh announced plans to reorganize the company as a holacracy, or a management structure that replaces job titles and hierarchical relationships with self-organizing units. The move has generated resistance from Zappos employees; so much so that, in a long memo, Hsieh says he is going to "rip the bandaid" and give employees until April 30 to either get on board with holacracy or take a severance package. Meanwhile, Hsieh and his close associates are having difficulty saying what the principles of holacracy even are. Commentary on the memo from Andrew Hill and Kim Nash.
In the WSJ today, the authors of Freakanomics have an essay reprinted from their new book, entitled "How to Trick the Guilty and Gullible into Revealing Themselves" which discusses several everyday applications of theory practices including the idea that medieval Trial By Ordeal actually worked (previously), why Nigerian scammers reveal they are from Nigeria, and the policy that Zappos came up with in which they offer a cash reward for new hires to quit working there, which other companies have now picked up as well.
Sudbury Valley School - "It upends your views about what school is for, why it has to cost as much as it does, and whether our current model makes any sense at all. But what's most amazing about the school, a claim the founders make which was backed up by my brief observations, my conversations with students, and the written recollections of alumni, is that the school has taken the angst out of education. Students like going there, and they like their teachers. Because they are never made to take a class they don't like, they don't rue learning. They don't hate homework because they don't have homework. School causes no fights with their parents." (previously-er) [more inside]
People adore Zappos. Will that continue now that Amazon has bought them for nearly a billion dollars? In a battle of new wave corporate communication, Jeff Bezos announced it on Youtube while the Zappos' CEO posted his letter to the employees on their blog. (Previous Zappos posts: 1, 2)
Zappos brings customer to tears (in a good way)