April 7, 2000
12:29 AM   Subscribe

I already have plenty of reasons to not buy from buy.com, but this is the latest, and perhaps most bizarre. I do a search for "Phantom Menace," but it instead searches for "KIT MAN POON," which I take to be a Klingon anagram or something. No wonder its stock is wallowing.
posted by luke (7 comments total)
Buy.com has a permanent place on my shit list. I bought a CD from them in August of 99....and it still has not arrived, despite 4 "shipping soon" notes, 2 "your order has shipped" notices, and 3 queries on my part to their "support" staff, both via email and live support, that have gone unanswered. I'd call them and rip them a new one, but at this point, it's better not to have the CD and have the story to tell.
posted by jkottke at 6:51 AM on April 7, 2000

yea, here's something worse, i bought around $50 worth of movies and books with a lot of coupons in sept. i recieved one of the books but was charged the whole $50. i have yet to get anything else and all my 6 emails (of which i documented) have gone unanswered.

and all this time i have totally forgotten about it until this post. thank you, now its time to report them to the Better Business Bureau
posted by sikk at 8:23 AM on April 7, 2000

And as I recall, Jason, you've told the story in excruciating detail, somewhere, haven't you? :-)

-- jra
posted by baylink at 9:16 AM on April 7, 2000

Kit Man Poon! Oh my god! I've been searching for that for weeks!
posted by jennyb at 10:13 AM on April 7, 2000

ahhh, i know you all wish you lived in new york so you could partake of the absolute miracle that is urbanfetch. I felt a hankering for the rushmore soundtrack the other night around midnight, went on urban fetch, bought that and the new eels cd, and my total was only 21 bucks including delivery. It came 20 minutes later and with free fresh-baked cookies to boot.
posted by geoff at 11:19 AM on April 7, 2000

that's okay, i live in los angeles and we have kozmo.com. and of course if i want food, there is always pink dot.
posted by sikk at 11:50 AM on April 7, 2000

Yeah unfortunately buy is real bad. I ordered an CD from them that should have taken 24-48 hrs to ship. So a week later I cancel the order because I have not received it. I then order it from cdnow an actually get the cd now order 3 days later. The very next day I get the Buy order even though I canceled it and they overnighted it without even sending me that your order has shipped confirmation email. 3 days after canceling Very unprofessional...
posted by neo452 at 4:25 PM on April 7, 2000

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