In fact, a national study revealed that patients who reported being most satisfied with their doctors actually had higher healthcare and prescription costs and were more likely to be hospitalized than patients who were not as satisfied. Worse, the most satisfied patients were significantly more likely to die in the next four years.
What items are on the HCAHPS Survey?
The HCAHPS Survey is composed of 27 items: 18 substantive items that encompass critical aspects of the hospital experience (communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness of the hospital environment, quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital);
This year, 45 percent of a hospital’s score is based on how frequently it followed basic clinical standards of care, such as removing urinary catheters from surgery patients within two days to decrease the chance of infections.
Medicare added its first measure of a medical outcome, looking at death rates of patients admitted for heart attacks, heart failure or pneumonia.Those mortality rates, calculated from the number of Medicare patients who died in the hospital or within a month of discharge, count for 25 percent of a hospital’s score.
bleep: This is one of those "both sides are wrong" things. Funding should just be funding and "Patient satisfaction" shouldn't be an excuse to cut it. But nor should "patient satisfaction" become one of those evil buzzwords like "self-esteem". We already talked about a thing awhile back about how doctors are often incredibly dismissive of womens' concerns and blame everything on obesity, anxiety, etc. without looking deeper or solving actual problems.
I would much rather be sick and have it be my own fault than be sick because doctors don't give a shit about patient satisfaction.
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