At 2.30pm, Kaur arrived before the bank's faux-Roman pillars. White lettering on its glass doors read: "Please remove hats and sunglasses before entering." Her reflection looked like she might be going to a costume party as Vogue editor Anna Wintour. Inside, a greeter jumped out and said: "Hey, how can I help you?" This technique is called SafeCatch, and it's taught by the FBI to put potential robbers off their stride. Kaur panicked, and fled.
Scott Taffera sensed something was wrong when a man walked into the Ballard bank branch he manages wearing garden gloves, a hat and sunglasses.
But instead of following the nonconfrontational strategy used by most banks with suspicious people, Taffera approached the man with a hearty greeting and an offer to help. He invited him to remove his hat and sunglasses, and guided him to an equally bubbly teller.
In the end, the oddly dressed man requested a roll of quarters before slinking out the door.
This new approach toward suspected bank robbers — dubbed by one FBI agent as customer service on steroids — may be one reason for a significant drop in bank robberies in the Seattle area.
customer service on steroids
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