I Am 911
August 30, 2016 8:05 PM Subscribe
Because most people think of work like customer service when they think of remote jobs, these jobs are usually classified as clerical. 911 dispatchers are no exception. Unlike most clerical workers, though, 911 dispatchers often have to handle talking citizens through traumatic situations, often risking compassion fatigue and trauma themselves in the process. In order to get 911 dispatchers access to mental health services and support, the Association of Public-Safety Communications Officials are openly campaigning to reclassify 911 dispatchers as first responders. As part of that campaign, 911 dispatchers have been speaking out this week about some of the more harrowing experiences they've talked people in crisis through.
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