"it’s not ‘free’ at all”
September 4, 2019 3:41 PM Subscribe
“Why would you expect free shipping from the nice lady in Iowa who hand-knits afghans? Why would you think that she would be able to do that for you?” Sandberg asks, hypothetically, of the customers Etsy says it has polled in robust surveys over the past few years. “If I were sending something to her, it would cost me $12. I understand that. I’m a grown-up.” The lady hand-making afghans in Iowa has enough working against her, you know? Plus, as Sandberg explains, channeling the sentiment of Etsy’s 2 million sellers: “Etsy was supposed to be different.” Was Etsy too good to be true?
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