"A billion dollar company cant deal with one person?"

March 15, 2021 10:18 AM

Cariad Keigher: Twitch chat harassment remains unaddressed despite complaints and evidence of potential fraud - If you're a streamer on Twitch and are being harassed by someone in your chat, what can you do about it? Very little, it turns out, and Twitch itself doesn't seem to have any interest in helping protect you. [CW: Sexual harassment, abusive language]
posted by benluttrull (3 comments total)

I thought follower-only mode and banning users that are trolls dealt with the problem well.

Now, if you want those sorts of people around to increase your viewer count, that's a different issue.
posted by krisjohn at 3:38 PM on March 15, 2021

I thought follower-only mode and banning users that are trolls dealt with the problem well.

The problem being that a person can create a new account, sub with a CC, get the shoutout/tts to say whatever hateful shit someone wants, and immediately take it back without any intervention from anybody. If someone decides to use TTS to spew hatred they should at least be charged $5 for the privilege and not allowed to take it back.
posted by Your Childhood Pet Rock at 4:38 PM on March 15, 2021 [3 favorites]

I thought follower-only mode and banning users that are trolls dealt with the problem well.
Now, if you want those sorts of people around to increase your viewer count, that's a different issue.

I recommend reading the article. E.g. its first example is how trolls use a Subscribe to get a shoutout and then cancel the Sub right afterward.

Even if your suggestions do help, it is still a platform problem if highly targeted groups can't grow their channel in the ways other streamers can because they have to lock down their chat, employ chat moderators, or take other additional steps to curtail harassment which the platform ignores just so they can participate. It is at very best a heavily-tilted playing field, and accounts and supporting links from the article lead me to believe the tools in place do not in fact deal with the problem well.
posted by churl at 12:12 PM on March 17, 2021 [1 favorite]