The internet does a good thing.
March 27, 2021 7:40 AM Subscribe
Dude, where's my couch? Zoë Weiner, an editor at a wellness Web site, received an e-mail last week from ABC Carpet & Home, the high-end furniture store near Union Square. “It’s never easy to deliver an update like this,” it began, “but we are experiencing production and delivery delays.” It would be about six weeks before she received the sofa that she’d ordered during a Black Friday sale last year—a sectional from ABC’s Cobble Hill line, custom-upholstered in a deep-pink velvet called Vance Blossom. This time, she was unfazed. Of greater consequence was the e-mail itself—an apologetic note signed by ABC’s C.E.O., Aaron Rose—on which two hundred and three other couch-expectant recipients were cc’d instead of bcc’d.
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